Get in touch with our tech specialists. Request a 24-hour free trial, upgrade your existing package, or get help setting up your media player.
Have pre-sales questions or need immediate support? Chat with our customer service team directly on WhatsApp or drop us an email. We are available 24/7 to assist you.
Email: [email protected]
WhatsApp Support: +212781003018
Working Hours: 24 Hours / 7 Days a week
When contacting our support staff regarding playback issues or app setup, providing descriptive technical details helps our coordinators resolve your ticket much faster. If you are experiencing buffering, connection errors, or missing lists, please check the following information before reaching out.
Because IPTV setups vary depending on hardware, our specialists require context to troubleshoot. Please specify if you are streaming on an Amazon Firestick, Smart TV, Android box, iOS device, or computer. Additionally, let us know the name of the media player application you installed (such as TiviMate, IPTV Smarters Pro, or Hot Player). If an error code appears on your screen, sharing a screenshot or the exact text helps us isolate the server response.
If you encounter buffering, it is helpful to verify your active network speed. Run a speed test on the specific device experiencing the issue (using websites like fast.com or speedtest.net) and confirm if your download speed exceeds 15 Mbps. If your connection is fast but the stream still buffers, try restarting your router and device, or connect via an Ethernet cable to rule out wireless interference.